At SheFive, customer satisfaction is important to us. If you receive an incorrect, damaged, or defective product, please contact us within 48 hours of delivery.
Exchange Policy
-
Exchange requests must be submitted within 5 days of delivery.
-
The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
-
Size exchanges are subject to stock availability.
-
Customers are responsible for return delivery charges for size or preference-based exchanges.
-
SheFive will cover delivery charges if an incorrect or defective product was sent.
Items Not Eligible
Products that have been worn, washed, altered, damaged, or returned without original tags will not be accepted. Sale items are not eligible for return or exchange unless defective.
Refunds
We currently offer exchanges instead of cash refunds. A refund may only be provided if an incorrect or defective product cannot be replaced.
Colour Disclaimer
Minor colour differences caused by lighting, photography, or screen settings are not considered defects.
To request an exchange, call or WhatsApp us at 0301 9659111 with your order number and product pictures.