Refund policy

Welcome to She Five. We are committed to providing high-quality products and an exceptional shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Our Return Policy

At She Five, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order, provided the item meets our return eligibility criteria.

2. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

The return request must be submitted within 7 days of delivery.
The item must be unused, unworn, unwashed, and in its original condition.
All original tags, labels, invoices, and packaging must be intact.
The product must not show any signs of wear, damage, perfume, makeup stains, or alteration.
Proof of purchase (Order Number or Invoice) is required.

3. Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or refunded unless they are defective or incorrect:

Sale or Clearance Items
Discounted or Promotional Products
Gift Cards
Customized or Personalized Products
Products damaged due to misuse or improper handling
Items returned without original packaging or tags

4. Damaged, Defective or Incorrect Items

If you receive:

A damaged product
A defective product
The wrong item
A missing item

Please contact us within 48 hours of delivery.

To process your request quickly, kindly provide:

Your Order Number
Clear photos of the product
Photos of the packaging
A brief description of the issue

After verification, She Five will arrange a replacement or issue a refund where applicable.

5. Exchange Policy

We offer exchanges for:

Incorrect Size (Subject to Stock Availability)
Wrong Product Delivered
Damaged or Defective Products

Exchange requests must be made within 7 days of receiving your order.

6. Refund Process

Once we receive your returned item, it will be inspected by our Quality Control team.

If your refund is approved:

Refunds are processed within 5–10 business days.
Refunds will be issued through the original payment method whenever possible.
Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed payment method.

Shipping charges are non-refundable unless the return is due to our mistake.